Frequently Asked Questions

You can contact us via our email: support@puffypuff.shop

We are covering your special cargo for this week.

Yes! Our 50% discount continues throughout the store.

You can check our return and refund policy for this information. You can review our return and refund policy from the Footer Menu.

You can track your order via the cargo tracking code and link we will send you.

For most orders, it takes 7-12 days for your cargo to arrive. (For some orders, there may be a 3-5 day delay in shipping times. Our store is not responsible for this)

No! Unfortunately, we currently only provide service within the borders of the USA.

For this, you can refer to our refund policy.

You will receive your refund within 7-12 days.

Cargo size varies depending on the size of the products. So, you can contact live support on this issue.

We’re not able to offer exact size details for every product just yet, but don’t worry! If you have any sizing questions, feel free to reach out to us through live chat or email, and we’ll be more than happy to assist you. We’re here to help make sure you find the perfect fit!

Our products are made from 100% polyester(flannel) for maximum warmth
and softness. To care for it, machine wash cold on a gentle cycle with
mild detergent. Avoid bleach and either tumble dry on low or lay flat to
dry. Do not iron or dry clean to maintain the fabric's softness and
quality.

Amex ,discovery, dinners club ,visa, mastercard ,jcb.We will be adding more payment methods in the future.

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For the answer to this question, you can contact our support team from the "live support" section. They will offer the most appropriate solution for this problem you are experiencing.